Shipping policy

SHIPPING ,DELIVERY AND ORDER CANCELLATION

1 . DELIVERY TIMELINES AND TRACKING

  • PROCESS TIME 
  • All orders for in stock items are processed within 1 to 3 business days ( excluding weekends and south african public holidays) before being handed over to our courier partner.
  • ESTIMATED SHIPPING TIMES 
  • Standard economy shipping across south africa typically takes 3 - 7 business days depending on your location ( main centres like durban , cape town , johannesburg are fastest ) regional and outlying areas deliveries done by courier guy pudo or pep paxi , 
  • TRACKING 
  • Once your parcel is shipped a tracking number and courier tracking link ( eg courier guy pudo , pep pax , 1 of a kind express will be automatically emailed to you .

2 . THE 30 DAY DELIVERY GUARANTEE 

( ECT ACT SECTION 46 )

  • In accordance with south african law , we commit to delivering your order , product within a maximum window of 30 DAYS  from date of payment confirmation.
  • In the highly unlike event that a courier delay or stock issue prevents us from delivering your parcel within this 30 DAY window , you have the legal right to cancell the order immediately.
  • Upon cancellation under this clause you will receive a full refund within 30 DAYS via your original payment method.

3 . ORDER CANCELLATION ( BEFORE SHIPPING ) 

  • If you wish to cancell an order before it has being packed and handed over to the courier please contact us immediately via email , 1ofakindmarketplace@gmail.com
  • Standard stock orders hasn't shipped yet we will cancell the order and issue a full refund.
  • HANDOVER TO COURIER 
  •  If the parcel has already been collected by the courier service, the order cannot be cancelled mid - transit. You will need to wait for the parcel to arrive and follow our REFUND AND RETURN POLICY 9 change of mind ) process meaning you will be responsible for the return courier cost .

4 . HIGH RISK DELIVERY LOCATION AND FAILED DELIVERIES 

  • High risk delivery or outlying areas  are done by courier guy pudo or pep paxi .
  • Our courier partner delivers straight to your PHYSICAL ADDRESS OR PUDO LOCKER OR PEP PAXI DELIVERY POINT. Monday to friday 8 ; 00 am - 17;00
  • It is your responsibility to ensure someone is available to sign for the package.
  • If a delivery fails repeatedly because the customer is unreachable or provides an incorrect / incomplete address the parcel may be sent back to our warehouse . In this scenario we reserve the right to charge the customer a re delivery fee to shio the parcel out the second time.
  • DELIVERIES to outlying areas or high risk areas ARE STRICKLY DONE BY COURIER GUY PUDO OR PEP PAXI , wher locker pick up point must be confirmed. 
  • When deliveries done by PEP PAXI 
  • PEP STORE CODE MUST BE CONFIRMED